Below is a list of tools, resources, and templates we've created for our members. They are available for download in the Members Only Area after you complete your membership application. You can also download membership logos to use on your invoices, emails, and any other company communications to advertise your membership to apartment communities. The Property Relations Committee and several Board Members are available for consultation or advice if you need help resolving an issue.

Commission Collection Guide

This Commission Collection Guide was written by our Property Relations Committee Chairman, Lea Simpkins @ Texas Apartment Locating in Dallas. The guide is a ten page instruction manual covering the following topics:

  1. Professionalism and presentation.
  2. Pre-Invoice: Email templates for common issues.
  3. Collections: Effective billing methods.
Benefits of Working with NAAL Locators

This flyer accomplishes two things: (1) it introduces the property manager to our organization and (2) immediately explains the value of working with you as a NAAL member. Apartment staff have high turnover rates, which makes it difficult for us to educate every property manager and leasing agent about our organization. Attaching this flyer to your emails, especially if you haven't worked with a property or management company before, will set a professional tone from the start.

Property managers want to work with professional apartment locators, this flyer clearly communicates your commitment to professional standards.

Apartment Locating Business Plan Template

This Apartment Locating Business Plan was written by Jodi Southwick, the CEO of Rental Advisors after working with thousands of apartment locators since 2005. Every year your apartment locating business needs to evolve, and your marketing messages need to change. This business plan template will get you thinking about your processes and goals in a whole new way, and help you grow your business by defining the big picture.

NAAL Legal Services For Members

We have a new partnership with The Law Offices of Jeff Shelton, PLLC to offer our members reduced pricing for legal services.

  • Professional demand for payment letter on Attorney letterhead. - $50
  • Small claims court assistance. All forms required to prosecute the case in Justice Court. - $150
  • Full service attorney representation in small claims court. - 33.33% plus filing fee.
  • Attorney consultations at 50% discount.
NAAL Guest Card

Documentation plays a big role in your ability to collect a commission in a timely manner. Although it would be helpful, it is not the responsibility of the leasing staff to provide you with documentation. Online guest cards rarely have a place for clients to "write your name down" so we created this guest card as a voluntary piece of documentation you can use to promote your NAAL membership and document your referral to a property.

*This does not replace other required client registration methods. I've never heard of a property manager complaining of too much documentation.

  • You might use this form if you've never worked with a property or management company before. It's a great way to start off the relationship, accompanied by the Benefits of Working with NAAL Locators flyer.
  • You could use the form as part of every referral, or use the guest card with leases over a certain dollar amount to create additional documentation when you can't escort your client.
Property Relations Email

If you would like assistance or advice from our Property Relations Committee, please include our email address in your communications. We will not respond to your email or get involved unless you specifically ask for our help. It can be helpful to loop us in early on so the leasing staff can see that you are a member of NAAL and our organization is here to help.

We recommend you try to resolve the issue yourself as professionally as possible, but if you think our committee can help we are here as a resource to our members.

Legal Email

As an NAAL member you have access to discounted legal services through one of our attorney partners. He can send a demand letter on attorney letterhead, assist with small claims court, or offer full service small claims representation if needed at a discounted rate.

If you need to send a "soft" collection letter by email, you can copy Please refer to our Commission Collection Guide written by our Property Relations Chairman, Lea Simpkins @ Texas Apartment Locating for additional instructions and professional collection letter templates.

*Disclaimer: The Commission Collection Guide contains suggestions and professional guidelines to assist collecting an apartment locating commission. There is no guarantee these methods will work 100% of the time, and neither NAAL or Lea Simpkins is responsible for the outcome of your specific situation. 

Other Member Email Addresses

We've created additional email addresses for our members to use if you need to CC: the organization for either marketing or collection purposes. If you find it helpful to include NAAL in your emails so property managers can see your membership, you can use any of these email addresses and a copy of your correspondence will be kept for six months.


Become an NAAL Member Today!

NAAL offers one type of membership. Whether you are an individual agent, owner, or broker, all members join individually. As a broker member, your sponsored agents are not required to join, but your membership does not extend to your sponsored agents either. Each State has different sponsorship rules, so we offer a flexible "one size fits all" membership where each locator determines for themselves if they want to join as a member. If a locator member changes brokers, the membership moves with them and their online profile and directory is updated with their new broker information. Individual memberships offer the greatest flexibility to every locator in every State.